Providing Out-of-Band Connectivity to Mission-Critical IT Resources

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ISPs: What Happens When You Can’t Reach the Console?

Imagine the scenario from our last article: It’s 2am, a core router just went down, and customers in three regions have your phone ringing off the hook. You try SSH. No response. You ping through the management VLAN. Again, nothing.

What about the console port? This is your last lifeline to see what’s happening under the hood. But when you can’t reach it remotely, recovery slows to a crawl. What should have been a quick fix is now turning into hours of downtime, unhappy customers, and potential SLA penalties.

Things can really spiral out of control for ISPs who depend on their production networks for management. Let’s look at the biggest technical hurdles and business impacts that crop up, and the approach ISPs are taking to make sure they’re always in control.

 

The Problems When Console Access Is Gone

 

1. Recovery Turns Into a Road Trip

Technical hurdle: No console access means your only option is to dispatch engineers to the site, plug in manually, and perform recovery by hand.

Business impact: Each truck roll burns thousands of dollars, drags engineers away from other projects, and extends downtime. Customers lose trust and SLA penalties are suddenly on the table.

2. Small Outages Turn Into Big Problems

Technical hurdle: A single misconfigured update or failed device can have a snowball effect when you don’t have console visibility. You can’t isolate the fault quickly, and the blast radius grows.

Business impact: What could have been a quick local fix becomes a regional outage that puts business networks and enterprise accounts at risk.

3. Security and Compliance Take a Back Seat

Technical hurdle: In an emergency, teams know that they have to fix the problem fast. This means they’re likely to cut corners exposing management ports to the internet or using outdated console servers that have weak security.

Business impact: These shortcuts open the door to ransomware and compliance failures that could cost much more than the immediate outage.

ZPE Systems – ISP – When management relies on production

Diagram: When management access depends on the production network, teams can’t recover from outages without going on-site to manually restore services.

The Technical Fix: Out-of-Band & IMI

 

It’s common to route management traffic through production networks. But this creates a “shared fate” problem: when production goes down, management goes with it.

ZPE Systems created the best practices that are used today and now recommended by CISA, the NSA, and the FBI. Here are the two critical components that fix the “shared fate” problem:

 

  • Out-of-Band: Provides alternate connectivity (5G, satellite, secondary fiber) so you always have a way to connect to your devices, even if they’re thousands of miles away.
  • Isolated Management Infrastructure: Physically and logically separates management from production, enforcing zero trust controls to keep attackers out, limit lateral movement, and accelerate ransomware recovery.
ZPE Systems – ISP – Out-of-band aids in fast recovery

Diagram: Out-of-band provides a fully isolated management infrastructure with dedicated 5G, satellite, and other links that ensure remote access even when production networks go offline.

OOB and IMI ensure management access is always on, always secure, and always independent. Instead of rolling a truck and waiting hours for services to be restored, you can use your dedicated out-of-band path to instantly access sites from your browser. Nodegrid gives you complete, low-level remote control of devices as if you’re physically connected, so you can recover in minutes. This is critical for ISPs.

 

Why ZPE Systems’ Nodegrid Is Ideal for ISPs

 

Nodegrid is built specifically to give ISPs resilient, secure, and scalable management by combining all the functions of OOB and IMI into one device. This pairs with ZPE Cloud or on-prem Nodegrid Manager to give ISPs full remote access, visibility, and control of their distributed sites.

ZPE Systems – ISP – Nodegrid consolidates OOB into one device

Image: ZPE Systems’ Nodegrid devices consolidate more than six management functions into one device, and pair with ZPE Cloud or Nodegrid Manager for holistic remote control of ISP fleets.

Whether you’re a Tier 1 operating backbone POPs, or a Tier 3 keeping local last-mile hubs online, Nodegrid gives you benefits including:

  • Always-on console access via 5G/LTE, Starlink, or secondary fiber.
  • Zero trust enforcement with RBAC, MFA, and continuous verification.
  • FIPS 140-3 certified encryption for airtight security.
  • Centralized policy control with ZPE Cloud or on-prem Nodegrid Manager.
  • Device consolidation: console server, LTE modem, Ethernet switch, and security gateway in one appliance.

More ISPs are realizing these benefits and switching to Nodegrid using an approach that doesn’t require them to disrupt services. Take the Internet Association of Australia, for example. They were able to perform a nationwide rollout of Nodegrid at 35 POPs while maintaining 100% uptime, removing 70 devices from the management stack, and saving $17,500/month in costs. Read the IAA case study for full details, including diagrams and photos.

 

Here’s How To Deploy Nodegrid With Zero Downtime

 

There’s a lot at stake when you can’t reach the console during a failure or outage. But Nodegrid helps you quickly resolve those 2AM wakeup calls with secure remote access to all your systems.

To help you, we put together this Zero-Downtime Migration Checklist. Download this guide to see every step — from assessing infrastructure needs, to designing the right solution and validating after migration — and how you can deploy the most resilient ISP network management solution.

After The Firewall Fails: How Gen 3 Out-of-Band Cuts the Ransomware Killchain

How Gen 3 Out-of-Band Cuts the Ransomware Killchain

It’s always frustrating for me to hear about another breach that goes deep. Not because attacks happen (they will), but because so many of them spiral out of control for the same reason: no access, no visibility, no plan that uses the best tools available

Leadership feels reassured when they spend top dollar on prevention. But they overlook the most important part of resilience: mitigation. You can’t build a resilient network with defense alone. You need a plan for when that defense fails. There’s no shortage of high-profile reminders of this

Imagine a submarine breach. Cold water rushes in. The crew is trained, alert, and ready to respond. But when they open the repair locker, all they find is duct tape, a flashlight, and hope. That’s what most IT teams face in a cyberattack.

Without the right tools in place, even the best trained teams can be rendered powerless by a breach. Gen 3 Out-of-Band changes that. It’s your pressure control, isolation chamber, and emergency patch kit that works when everything else doesn’t

Let’s look at a reality-based scenario of how these attacks play out…and how the results can be completely different.

The Breach And The Catastrophe That Follows

The attack begins quietly in the early morning hours. It’s 4:19AM when a sleeper process hidden in the network core activates. Within seconds, systems begin to go offline. At first, it looks like a glitch. But it’s not. It’s ransomware – coordinated, efficient, and already moving laterally.

Dashboards light up, but the core infrastructure is already compromised. Your monitoring tools freeze. VPNs fail. DNS is offline. Something’s wrong, but you can’t see how bad it is. And worse, you can’t do anything about it.

A dark and ominous underwater scene featuring a large submarine submerged in deep ocean waters. The

Your best engineer tries to log in from home. But, SSH hangs. Remote desktop times out. Someone asks if there’s a different way in. Maybe out-of-band access that is not dependent on VLAN1? There’s a moment of hope. An old console server buried in a rack…

But it was decommissioned years ago. Management called it redundant.

Locked Out And Looking In

Internal chats fill with speculation as the situation deteriorates by the minute. Even the cloud console is inaccessible. Your team is blind. No one knows how wide the blast radius is. You can’t tell which systems are down, which are salvageable, or where the attack might spread to next. Backup jobs that were configured on the same network are silent too.

In a last ditch effort, someone volunteers to drive to the datacenter. But, all that’s waiting for them is a locked building that they can’t get into. The badge reader is on the same compromised system. No remote access. No local access. Just a locked door and a blinking red light.

By 8:00 AM, retail locations are trying to open. Customers are walking through the doors and the IT team can only watch the damage unfold. Sure, trucks are rolling, but the systems are down and social media is lighting up. And while the team knows exactly what’s happening, there’s nothing they can do to stop it.

What Goes Wrong With In-Band Management

The problem isn’t that no one had a plan. It’s that they had no access. Without a resilient, independent management plane, even the best playbook can’t be executed.

  • You can’t isolate systems.
  • You can’t confirm where the threat is.
  • You can’t cycle power, restore backups, or even assess the blast radius.
  • You can’t prove you did anything right, because you can’t do anything at all!

When everything depends on a single, fragile production path, any failure becomes total. You’re not just locked out of tools – you’re locked out of the fight.

In-Band management risks admin access

Image: In-band management is risky because admin access shares the same link as the production network. Any production failure cuts admin access.

The Breach And Fast Recovery With Gen 3 Out-of-Band

Now imagine the same breach, at the same hour. The ransomware behaves the same way. Core systems go down. DNS disappears. Monitoring dies. But this time, the team has something different: ZPE’s Gen 3 Out-of-Band infrastructure.

As the attack unfolds, IT first responders are already inside, connected securely through ZPE’s Nodegrid. It doesn’t matter if DNS is down or the VPN won’t connect. You don’t need the production network at all. Unlike that old console server, this connection is entirely separate, isolated by design, and hardened for moments like this.

Instead of floundering in the dark, the team sees exactly what’s happening. They access routers, switches, and servers directly from wherever they are without relying on the compromised environment. One by one, they identify which systems are clean, which are compromised, and which need to be taken offline.

IMI via Gen 3 out-of-band

Image: Gen 3 out-of-band is fully isolated, giving you admin access to isolate, cleanse, and restore systems. This is the only way to cut the ransomware killchain and recover from an attack.

There’s no guesswork, only action. Segments of the network go dark, but intentionally this time. Teams shut down infected zones by port, node, or site. They use ZPE’s devices to restore clean systems from verified backups, remotely power cycle PDUs, and automatically push restore scripts locally. There’s no need for physical access. No one drives to the datacenter. There’s no scramble for access credentials or badge overrides.

The breach is being contained before customers begin to arrive. Core systems are stable. Edge environments are clean. Business resumes without disruption. No social backlash. No ticket surge. No headlines. The fire never reaches the storefront.

How Gen 3 Out-of-Band Makes The Difference

Gen 3 Out-of-Band gives you something most teams don’t have during a crisis: control. Not the illusion of control, but real, operational access no matter what happens to your primary infrastructure.

  • You don’t depend on your main network.
  • You don’t wait for remote hands.
  • You don’t lose time chasing access.
  • You take action quickly, securely, and from anywhere.
ZPE is the drop-in Gen 3 out-of-band solution

Image: ZPE’s Gen 3 out-of-band management solution drops into your environment and hosts all the tools and services for cutting the ransomware killchain.

Because when your network goes dark, Gen 3 out-of-band stays lit. That’s the difference between responding to a crisis and becoming one.

Get a Ransomware Recovery Walkthrough

What to do if youre ransomwared

My colleague James Cabe put together this article that walks you through the ransomware recovery process. He explains why you need more than backups, redundancy, and a Disaster Recovery strategy, and gives you practical, open-source tools to deploy an Isolated Recovery Environment. Check it out!

Out-of-Band Management Vendor Comparison

Out-of-Band Management Vendor Comparison

Having a resilient data center network is a top priority for the modern enterprise. Network failures can lead to costly downtime, security vulnerabilities, and operational disruptions. To mitigate these risks, companies invest in out-of-band management, cellular failover, next-generation firewalls (NGFWs), and automation. But, it can be hard to know what’s just a feature and what makes a truly resilient infrastructure solution. To help navigate this, we put together this out-of-band management vendor comparison that breaks down how Opengear, Perle, and Lantronix compare to ZPE Systems.

Out-of-Band Management

Out-of-band (OOB) management is critical for maintaining network access during outages or cyber incidents. OOB typically gives admins access via dedicated serial ports, and it’s mainly used during emergencies when devices or services fail and need to be restored. However, because of digital transformation initiatives like hybrid-cloud, Infrastructure-as-Code, and AI adoption, OOB’s requirements have evolved past simple remote troubleshooting. It must seamlessly integrate into diverse, multi-vendor environments, provide flexible automation, and be able to scale without adding management complexity.

Feature
Vendor Support
Automation
Central Management
Best Fit
ZPE Systems
Multi-vendor, modular
API-first, REST/GraphQL, dynamic
ZPE Cloud, Nodegrid Manager
Enterprise networks with or without multi-vendor requirements
Opengear
Broad, but hardware-centric
Template-driven
Lighthouse
Enterprise networks, secure access
Perle
Cisco-focused
Minimal
PerleVIEW
Simple serial access in Cisco-heavy networks
Lantronix
Multi-vendor
Rules-based engine
ConsoleFlow
SMBs or labs needing basic remote access

Takeaway: ZPE Systems’ open architecture and ability to scale in diverse environments give it the edge, as it’s better suited to meet OOB’s modern requirements.

Isolated Management Infrastructure

Resilience requires a dedicated, autonomous layer for management. Isolated Management Infrastructure (IMI) is that layer. Unlike traditional OOB, IMI provides a physically and logically separated control plane that remains operational even when the production network is compromised. It’s essential for running services like monitoring, DNS, or firewalls independently from the primary network. Very few vendors offer true IMI support as part of their core platform.

Feature
Isolation Architecture
Service Hosting
Security Controls
Best Fit
ZPE Systems
Native, air-gapped IMI
Hosts NGFWs, DNS, monitoring tools
Zero-trust: ACLs, MFA, logging
Zero-trust, isolated control environments
Opengear
Shared infrastructure
Requires external appliances
Standard access controls
Hybrid legacy/OOB networks
Perle
Not designed for isolation
External tools only
Standard VPN/SSH
Traditional IT needing remote access
Lantronix
Not designed for isolation
External tools only
Basic security model
SMBs without IMI requirements

Takeaway: Most vendors still treat management like traditional OOB, where it’s a tool for recovery and not proactive resilience. ZPE Systems is purpose-built for IMI, allowing businesses to maintain critical operations during outages or attacks.

Cellular Failover

Through outages, it’s no longer enough to just have a backup link. Cellular failover must ensure secure, intelligent, and seamless continuity. Many vendors provide cellular hardware, but few integrate the security, automation, and multi-carrier intelligence needed for real resilience.

Feature
Carrier & Network Support
Security & Routing
Failover Intelligence
Best Fit
ZPE Systems
5G, dual SIM, multi-carrier on most models
Built-in firewall, VPN, smart routing
Policy-based, API-driven
Secure, automated enterprise continuity
Opengear
5G, dual SIM (CM8100 model only)
Firewall rules, basic routing
Scriptable with limited logic
Backup WAN for branches
Perle
5G on select models
VPN/IPsec support
Basic primary/backup switch
Industrial/edge connectivity focus
Lantronix
5G on LM models
ACLs, event-based failover
Rules engine with logic
Retail and edge with simple failover

Takeaway: While other vendors provide failover as a backup connection with limited intelligence, ZPE Systems stands out by combining carrier agility, security, and orchestration in one platform designed for business continuity.

Firewall Support

Organizations require more than just basic OOB access; they need platforms that can host advanced security services like Next-Generation Firewalls (NGFWs), DNS, and monitoring tools. Here’s how ZPE Systems compares to other OOB vendors in this regard:

Feature
NGFW Hosting Capability
Virtualization Support
Extensibility
Best Fit
ZPE Systems
Hosts Palo Alto, Juniper, etc.
VMs & containers for security apps
Hosts DNS, monitoring, ZTNA, SD-WAN
Consolidated edge security platform
Opengear
Not supported
Containers
External tools required
Secure remote access nodes
Perle
Not supported
None
External tools required
Basic OOB without NGFWs
Lantronix
Not supported
None
External tools required
Lightweight remote deployments

Takeaway: While Opengear, Perle, and Lantronix provide OOB management solutions with some integrated firewall features, ZPE Systems stands out by offering a platform capable of hosting full-fledged NGFWs and other security services. This extensibility allows organizations to consolidate their infrastructure, reduce hardware sprawl, and enhance security within an isolated management environment.

Automation

Automation used to be a “nice to have” capability. Now, it’s critical for reducing human error, accelerating incident response, and enabling self-healing networks.

Feature
Automation Model
Third-Party Integration
Scalability
Best Fit
ZPE Systems
API-driven, rule-based automation
Terraform, Ansible, ServiceNow
Enterprise-wide via Nodegrid Manager, ZPE Cloud
Large teams automating infra-wide
Opengear
Template/config-based
REST API, SNMP
Scales with Lighthouse
IT admins with site-level automation
Perle
Limited scripting
SNMP, CLI
Central via PerleVIEW
Static, low-touch environments
Lantronix
Rules engine with triggers
RESTful APIs
ConsoleFlow supports moderate scaling
Rules-based automation for edge sites

Takeaway: Most vendors focus on limited scripting or rules-based logic meant for small and simple deployments, not for scalable operations. ZPE Systems offers enterprise-wide automation that integrates with modern DevOps tools, enabling intelligent, self-healing infrastructure. For teams aiming to automate across distributed environments or achieve lights-out operations, ZPE Systems is the ideal solution.

Final Recommendation

OOB tools from Opengear, Perle, and Lantronix provide point solutions that help you react to network issues. On the other hand, ZPE Systems helps you achieve proactive resilience through isolation, service hosting, and automation. For organizations looking to stay one step ahead of outages, cyberattacks, and downtime, ZPE Systems offers a secure and scalable fabric.

Click the button to set up a demo and explore ZPE Systems’ single-box Nodegrid solution.

Why Gen 3 Out-of-Band Is Your Strategic Weapon in 2025

Mike Sale – Why Gen 3 Out-of-Band is Your Strategic Weapon

I think it’s time to revisit the old school way of thinking about managing and securing IT infrastructure. The legacy use case for OOB is outdated. For the past decade, most IT teams have viewed out-of-band (OOB) as a last resort; an insurance policy for when something goes wrong. That mindset made sense when OOB technology was focused on connecting you to a switch or router.

Technology and the role of IT have changed so much in the last few years. There’s a lot more pressure on IT folks these days! But we get it, and that’s why ZPE’s OOB platform has changed to help you.

At a minimum, you have to ensure system endpoints are hardened against attacks, patch and update regularly, back up and restore critical systems, and be prepared to isolate compromised networks. In other words, you have to make sure those complicated hybrid environments don’t go off the rails and cost your company money. OOB for the “just-in-case” scenario doesn’t cut it anymore, and treating it that way is a huge missed opportunity.

Don’t Be Reactive. Be Resilient By Design.

Some OOB vendors claim they have the solution to get you through installation day, doomsday, and everyday ops. But if I’m candid, ZPE is the only vendor who can live up to this standard.   We do what no one else can do! Our work with the world’s largest, most well-known hyperscale and tech companies proves our architecture and design principles.

This Gen 3 out-of-band (aka Isolated Management Infrastructure) is about staying in control no matter what gets thrown at you.

OOB Has A New Job Description

Out-of-band is evolving because of today’s radically different network demands:

  • Edge computing is pushing infrastructure into hard-to-reach (sometimes hostile) environments.
  • Remote and hybrid ops teams need 24/7 secure access without relying on fragile VPNs.
  • Ransomware and insider threats are rising, requiring an isolated recovery path that can’t be hijacked by attackers.
  • Patching delays leave systems vulnerable for weeks or months, and faulty updates can cause crashes that are difficult to recover from.
  • Automation and Infrastructure as Code (IaC) are no longer nice-to-haves – they’re essential for things like initial provisioning, config management, and everyday ops.

It’s a lot to add to the old “break/fix” job description. That’s why traditional OOB solutions fall short and we succeed. ZPE is designed to help teams enforce security policies, manage infrastructure proactively, drive automation, and do all the things that keep the bad stuff from happening in the first place. ZPE’s founders knew this evolution was coming, and that’s why they built Gen 3 out-of-band.

Gen 3 Out-of-Band Is Your Strategic Weapon

Unlike normal OOB setups that are bolted onto the production network, Gen 3 out-of-band is physically and logically separated via Isolated Management Infrastructure (IMI) approach. That separation is key – it gives teams persistent, secure access to infrastructure without touching the production network.

This means you stay in control no matter what.

Gen 3 out-of-band management uses IMI

Image: Gen 3 out-of-band management takes advantage of an approach called Isolated Management Infrastructure, a fully separate network that guarantees admin access when the main network is down.

Imagine your OOB system helping you:

  • Push golden configurations across 100 remote sites without relying on a VPN.
  • Automatically detect config drift and restore known-good states.
  • Trigger remediation workflows when a security policy is violated.
  • Run automation playbooks at remote locations using integrated tools like Ansible, Terraform, or GitOps pipelines.
  • Maintain operations when production links are compromised or hijacked.
  • Deploy the Gartner-recommended Secure Isolated Recovery Environment to stop an active cyberattack in hours (not weeks).

 

Gen 3 out-of-band is the dedicated management plane that enables all these things, which is a huge strategic advantage. Here are some real-world examples:

  • Vapor IO shrunk edge data center deployment times to one hour and achieved full lights-out operations. No more late-night wakeup calls or expensive on-site visits.
  • IAA refreshed their nationwide infrastructure while keeping 100% uptime and saving $17,500 per month in management costs.
  • Living Spaces quadrupled business while saving $300,000 per year. They actually shrunk their workload and didn’t need to add any headcount.

OOB is no longer just for the worst day. Gen 3 out-of-band gives you the architecture and platform to build resilience into your business strategy and minimize what the worst day could be.

Mike Sale on LinkedIn

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Out-of-Band vs. Isolated Management Infrastructure: What’s the Difference?

Out-of-band vs IMI
To stay ahead of network outages, cyberattacks, and unexpected infrastructure failures, IT teams rely on remote access tools. Out-of-band (OOB) management is traditionally used for quick access to troubleshoot and resolve issues when the main network goes down. But in the past decade, hyperscalers and leading enterprises have developed a more advanced approach called Isolated Management Infrastructure (IMI). Although IMI incorporates OOB, it’s important to understand the distinction between the two, especially when designing infrastructure to be resilient and scalable.

What is Out-of-Band Management?

Out-of-Band Management has been around for decades. It gives IT administrators remote access to network equipment through an independent channel, serving as a lifeline when the primary network is down.

Traditional out-of-band provides a secondary path to production equipment

Image: Traditional out-of-band solutions provide a secondary path to production infrastructure, but still rely in part on production equipment.

Most OOB solutions are like a backup entrance: if the main network is compromised, locked, or unavailable, OOB provides a way to “go around the front door” and fix the problem from the outside.

Key Characteristics:

  • Separate Path: Usually uses dedicated serial ports, USB consoles, or cellular links.
  • Primary Use Cases: Though OOB can be used for regular maintenance and updates, it’s typically used for emergency access, remote rebooting, BIOS/firmware-level diagnostics, and sometimes initial provisioning.
  • Tools Involved: Console servers, terminal servers, or devices with embedded OOB ports (e.g., BMC/IPMI for servers).

Business Impact:

From a business standpoint, traditional OOB solutions offer reactive resilience that helps resolve outages faster and without costly site visits. It also reduces Mean Time to Repair (MTTR) and enhances the ability to manage remote or unmanned locations.

However, solutions like ZPE Systems’ Nodegrid provide robust capability that evolves out-of-band to a new level. This comprehensive, next-gen OOB is called Isolated Management Infrastructure.

What is Isolated Management Infrastructure?

Isolated Management Infrastructure furthers the concept of resilience and is a natural evolution of out-of-band. IMI does two things:

  1. Rather than just providing a secondary path into production devices, IMI creates a completely separate management plane that does not rely on any production device.
  2. IMI incorporates its own switches, routers, servers, and jumpboxes to support additional critical IT functions like networking, computing, security, and automation.

Isolated management infrastructure provides a fully separate management path

Image: Isolated Management Infrastructure creates a completely separate management plane and full-stack platform for maintaining critical services even during disruptions, and is strongly encouraged by CISA BOD 23-02.

IMI doesn’t just provide access during a crisis – it creates a separate layer of control and serves as a resilience system that keeps core services running no matter what. This gives organizations proactive resilience from simple upgrade errors and misconfigurations, to ransomware attacks and global disruptions like 2024’s CrowdStrike outage.

Key Characteristics:

  • Fully Isolated Design: The management plane is physically and logically isolated from the production network, with console access to all production devices via a variety of interfaces including RS-232, Ethernet, USB, and IPMI.
  • Backup Links: Uses two or more backup links for reliable access, such as 5G, Starlink, and others.
  • Multi-Functionality: Hosts network monitoring, DNS, DHCP, automation engines, virtual firewalls, and all tools and functions to support critical services during disruptions.
  • Automation: Provides a safe environment for teams to build, test, and integrate automation workflows, with the ability to automatically revert back to a golden image in case of errors.
  • Ransomware Recovery: Hosts all tools, apps, and services to deploy the Gartner-recommended Secure Isolated Recovery Environments (SIRE).
  • Zero Trust and Compliance Ready: Built to minimize blast radius and support regulated environments, with segmentation and zero trust security features such as MFA and Role-Based Access Controls (RBAC).

Business Impact:

IMI enables operational continuity in the face of cyberattacks, misconfigurations, or outages. It aligns with zero-trust principles and regulatory frameworks like NIST 800-207, making it ideal for government, finance, and healthcare. It also provides a foundation for modern DevSecOps and AI-driven automation strategies.

Comparing Reactive vs. Proactive Resilience


Purpose
Deployment
Services Hosted
Typical Vendors
Best For
Out-of-Band
Recover access when production is down
Console servers or cellular-based devices
None (access only)
Opengear, Lantronix
Legacy networks, branch recovery
IMI
Maintain operations even when production is down
Full-stack platform (compute, network, storage)
Firewalls, monitoring, DNS, etc.
ZPE Systems (Nodegrid), custom-built IMI
Modern, zero-trust, AI-driven environments

Why Businesses Should Care

For CIOs and CTOs

IMI is more than a management tool – it’s a strategic shift in infrastructure design. It minimizes dependency on the production network for critical IT functions and gives teams a layered defense. For organizations using AI, hybrid-cloud architectures, or edge computing, IMI is strongly encouraged and should be incorporated into the initial design.

For Network Architects and Engineers

IMI significantly reduces manual intervention during incidents. Instead of scrambling to access firewalls or core switches when something breaks, teams can rely on an isolated environment that remains fully operational. It also enables advanced automation workflows (e.g., self-healing, dynamic traffic rerouting) that just aren’t possible in traditional OOB environments.

Get a Demo of IMI

Set up a 15-minute demo to see IMI in action. Our experts will show you how to automatically provision devices, recover failed equipment, and combat ransomware. Use the button to set up your demo now.

Watch How IMI Improves Security

Rene Neumann (Director of Solution Engineering) gives a 10-minute presentation on IMI and how it enhances security.

Cisco Live 2024 – Securing the Network Backbone

Why AI System Reliability Depends On Secure Remote Network Management

Thumbnail – AI System Reliability

AI is quickly becoming core to business-critical ops. It’s making manufacturing safer and more efficient, optimizing retail inventory management, and improving healthcare patient outcomes. But there’s a big question for those operating AI infrastructure: How can you make sure your systems stay online even when things go wrong?

AI system reliability is critical because it’s not just about building or using AI – it’s about making sure it’s available through outages, cyberattacks, and any other disruptions. To achieve this, organizations need to support their AI systems with a robust underlying infrastructure that enables secure remote network management.

The High Cost of Unreliable AI

When AI systems go down, customers and business users immediately feel the impact. Whether it’s a failed inference service, a frozen GPU node, or a misconfigured update that crashes an edge device, downtime results in:

  • Missed business opportunities
  • Poor customer experiences
  • Safety and compliance risks
  • Unrecoverable data losses

So why can’t admins just remote-in to fix the problem? Because traditional network infrastructure setups use a shared management plane. This means that management access depends on the same network as production AI workloads. When your management tools rely on the production network, you lose access exactly when you need it most – during outages, misconfigurations, or cyber incidents. It’s like if you were free-falling and your reserve parachute relied on your main parachute.

Direct remote access is risky

Image: Traditional network infrastructures are built so that remote admin access depends at least partially on the production network. If a production device fails, admin access is cut off.

This is why hyperscalers developed a specific best practice that is now catching on with large enterprises, Fortune companies, and even government agencies. This best practice is called Isolated Management Infrastructure, or IMI.

What is Isolated Management Infrastructure?

Isolated Management Infrastructure (IMI) separates management access from the production network. It’s a physically and logically distinct environment used exclusively for managing your infrastructure – servers, network switches, storage devices, and more. Remember the parachute analogy? It’s just like that: the reserve chute is a completely separate system designed to save you when the main system is compromised.

IMI separates management access from the production network

Image: Isolated Management Infrastructure fully separates management access from the production network, which gives admins a dependable path to ensure AI system reliability.

This isolation provides a reliable pathway to access and control AI infrastructure, regardless of what’s happening in the production environment.

How IMI Enhances AI System Reliability:

  1. Always-On Access to Infrastructure
    Even if your production network is compromised or offline, IMI remains reachable for diagnostics, patching, or reboots.
  2. Separation of Duties
    Keeping management traffic separate limits the blast radius of failures or breaches, and helps you confidently apply or roll back config changes through a chain of command.
  3. Rapid Problem Resolution
    Admins can immediately act on alerts or failures without waiting for primary systems to recover, and instantly launch a Secure Isolated Recovery Environment (SIRE) to combat active cyberattacks.
  4. Secure Automation
    Admins are often reluctant to apply firmware/software updates or automation workflows out of fear that they’ll cause an outage. IMI gives them a safe environment to test these changes before rolling out to production, and also allows them to safely roll back using a golden image.

IMI vs. Out-of-Band: What’s the Difference?

While out-of-band (OOB) management is a component of many reliable infrastructures, it’s not sufficient on its own. OOB typically refers to a single device’s backup access path, like a serial console or IPMI port.

IMI is broader and architectural: it builds an entire parallel management ecosystem that’s secure, scalable, and independent from your AI workloads. Think of IMI as the full management backbone, not just a side street or second entrance, but a dedicated freeway. Check out this full breakdown comparing OOB vs IMI.

Use Case: Finance

Consider a financial services firm using AI for fraud detection. During a network misconfiguration incident, their LLMs stop receiving real-time data. Without IMI, engineers would be locked out of the systems they need to fix, similar to the CrowdStrike outage of 2024. But with IMI in place, they can restore routing in minutes, which helps them keep compliance systems online while avoiding regulatory fines, reputation damage, and other potential fallout.

Use Case: Manufacturing

Consider a manufacturing company using AI-driven computer vision on the factory floor to spot defects in real time. When a firmware update triggers a failure across several edge inference nodes, the primary network goes dark. Production stops, and on-site technicians no longer have access to the affected devices. With IMI, the IT team can remote-into the management plane, roll back the update, and bring the system back online within minutes, keeping downtime to a minimum while avoiding expensive delays in order fulfillment.

How To Architect for AI System Reliability

Achieving AI system reliability starts well before the first model is trained and even before GPU racks come online. It begins at the infrastructure layer. Here are important things to consider when architecting your IMI:

  • Build a dedicated management network that’s isolated from production.
  • Make sure to support functions such as Ethernet switching, serial switching, jumpbox/crash-cart, 5G, and automation.
  • Use zero-trust access controls and role-based permissions for administrative actions.
  • Design your IMI to scale across data centers, colocation sites, and edge locations.

How the Nodegrid Net SR isolates and protects the management network.

Image: Architecting AI system reliability using IMI means deploying Ethernet switches, serial switches, WAN routers, 5G, and up to nine total functions. ZPE Systems’ Nodegrid eliminates the need for separate devices, as these edge routers can host all the functions necessary to deploy a complete IMI.

By treating management access as mission-critical, you ensure that AI system reliability is built-in rather than reactive.

Download the AI Best Practices Guide

AI-driven infrastructure is quickly becoming the industry standard. Organizations that integrate an Isolated Management Infrastructure will gain a competitive edge in AI system reliability, while ensuring resilience, security, and operational control.

To help you implement IMI, ZPE Systems has developed a comprehensive Best Practices Guide for Deploying Nvidia DGX and Other AI Pods. This guide outlines the technical success criteria and key steps required to build a secure, AI-operated network.

Download the guide and take the next step in AI-driven network resilience.