Mercado Livre & ZPE: Ensuring Uptime for Latin America’s E-Commerce Backbone

Mercado Livre, Latin America’s largest e-commerce and fintech platform, powers over 148 million users with online shopping, payments, and logistics services. With more than 200 sites across the region, uptime is critical; a single minute of downtime can delay shipments, stall payments, and impact customer trust.

The challenge? Only 25% of sites have dedicated IT staff, making outages costly and time-consuming to resolve. Internet or data center link failures can bring down core applications, while misconfigurations on key devices can take up to a full day to fix. Mercado Livre needed a way to simplify management at scale, ensure business continuity, and avoid expensive on-site interventions.

By adopting ZPE Systems’ Nodegrid platform, Mercado Livre gained LTE-based out-of-band connectivity, secure failover to data centers, and centralized cloud management. The result is stronger resilience, faster recovery, and fewer truck rolls — or in other words, turning uptime into a competitive advantage for Latin America’s digital economy.

Key outcomes:

• Business Continuity: Shipments and payments keep flowing during outages
• Fast Recovery: Remote fixes prevent 24+ hour downtime
• Efficiency: Faster deployments and fewer on-site visits

“Everyone on-site was amazed. The built-in LTE automatically took over and distribution carried on like normal. The ZPE solution paid for itself with just this one outage.”  –  Evandro Soares Correia, Jr. – IT Admin, Mercado Livre